Interview with Brent Hardgrave and Cheyenne Strametz
Whether you know it or not Consultation is the absolute foundation to good client interactions and relationships. It is one of the Four Pillars here at Hair Loss University. Today I am going to share with you a candid discussion with two of my Platinum Mastermind Members – Brent Hardgrave & Cheyenne Strametz – all about the importance of consultation.
The purpose of Consultation is to – Develop common language, diffuse fear, educate and begin a relationship with clients. It is key to meet the client on their level, to actually sit with them and get to know them on a personal level.
Consultation and evaluation should change and develop over time. Not only do trends change, but our clients themselves change from year to year and from season to season. It’s not good enough to give the same color or style over and over – clients are dynamic. In order to maintain clients, and help them to continually transform and to be their best selves it is the stylists job to stay up to date and be willing and able to help them with their transformation over time.
Remember – Beauty and Change Begin Within!